Frequent Ask Question.

GSUBZis an online recharge and bill portal developed and dully registered in providing creative and effective real time soluctions in software development. We offer a multipurpose portal where users can  subscribe for any desired services such as PHED, Ikeja Electric, Eko Electric, buy airtime and data bundle, print recharge card, buy Educational pin from any of the telecoms servcies provider in Nigeria.

The platform issue a valid, unique and dedicated NUBAN where our users can simply doing a bank transfer to this account number and have their balance updated immediately on successful transaction. Users can transfer at any time without even coming to our application and their balance will be topped up immediately. Users can also transfer via your bank’s USSD, from any POS terminal or ATM

The account number is virtual and is simply linked to the user Gsubz wallet. Users cannot actually interact with this account at the issued banks but at our office in Lagos.

It's super easy! Just follow these steps and you'll be ready in no-time.

1. Choose the Category e.g Airtime:
2. Select Product / Operator: let us know which product you're going to buy
3. Fill in your information: fill in your email address and/or the recipient's phone number, Customer ID and any other necessary details
4. Pay and receive: after your payment the order confirmation will be sent immediately

Of course, we don't want this to happen! First check if you entered the right information (phone number, Customer ID) and whether this information is still up-to-date. So: is the number still active, check for maximum and minimum amount for the service, still not working? Then please contact our Customer Care team. They can check whether there has been a malfunction at the carrier or if the carrier does not allow the recharge. If they are not able to make the recharge, then naturally we will reverse the amount back into your account.

Unfortunately, it is not yet possible to make several recharges at the same time. We are actively working on making this possible in the near future. But you can make several recharges on different tab on your browser. Would you like to be kept informed about this? Follow us on Facebook or subscribe to our newsletter.

Placing an order.

Well, in this case, we would not be held accountable, that is why we took pains to develop the system in such a way that, you have to verify your meter number in the case of electric bills or TV subscriptions to be sure that you are sending value to the correct number. Please always ensure that you enter the right number before you proceed with payment since we will be able to retrieve the service that has been paid for already. In some cases, the payment would not go through at our end even if your money was deducted, when you complained to us, your money would be reversed immediately after due verifications.

Provided that you've entered a correct email address, you should always receive an order confirmation after a successful payment. There is a possibility that the recharge cannot immediately be processed. This could happen, for example, if you fill in a wrong/invalid phone number, when there is a malfunction at the carrier or when the payment has not succeeded. We always keep you informed on the progress of your order on the email address you provided us with. Make sure to always check the spam folder of your email account. To prevent the order confirmation from ending up in the spam folder, please add noreply@lajela.com to your safe senders list.

If a payment fails, we'll refund the amount of the order. It depends on several factors how long it takes before the money is back on your bank account. In the meantime, be sure to regularly check the status of your payment with your bank. In many cases you'll have the money back within a few working days. Does it take more than a week to get the refund? Please contact us. We'll make sure you get what you're entitled to.

First check whether the ID you entered is correct, check your internet connection because our system always send request to the merchant's server to query customer detail.

Payment

That all depends on the transaction we accept online payment and charge you from your wallet for airtime purchase and bill payment. And we accept bank deposit, online payment and cash at our branch for wallet funding.

We'll send an order confirmation to the email address you filled in while placing your order. And our system is programmed to generate invoices for every transaction. Excluding direct bank deposit and bank transfer 

Your account and preferences

Sure, you can! If you register using your email address and a password, you can check your order history and find out the status of your current orders. Moreover, you can save your personal information, like your email address and phone number, so your next order will go even faster.

If you don't want to receive updates by mail any longer, unsubscription is just one click away. Open the link at the bottom of our newsletters, and we'll take your email address out of the system.